01Service and applicability
WizeNotch is provided by N-Sign Special Event Planning B.V., a Dutch private limited company registered with the Chamber of Commerce under number 32052726 and located at Javalaan 40, 1217 HG Hilversum, the Netherlands. In these terms, “WizeNotch”, “we”, and “us” refer to this company when acting as provider of the service.
WizeNotch provides an online workspace for event and project information, documents, participant lists, tasks, notes, evaluations, and AI-assisted answers. Specific functionality, service levels, fees, or support arrangements may be agreed in an order form or separate agreement.
If a separate written agreement conflicts with these terms, that agreement takes precedence for the conflicting part. Mandatory statutory rights always remain applicable.
02Accounts and access
You must provide accurate account information, keep login details confidential, and promptly report suspected misuse. Accounts are personal and may not be shared.
Project administrators manage project access and roles. An organisation is responsible for its users, invitations, permissions, and activity performed through its accounts. WizeNotch may suspend access where reasonably necessary to protect the service, users, or third parties, or where these terms or the law are breached.
03Acceptable use
You may use WizeNotch only for lawful professional purposes. You may not:
- upload unlawful, infringing, malicious, or misleading material;
- access data or accounts without authorisation;
- interfere with security, availability, or operation of the service;
- reverse engineer or copy the service except where the law expressly permits this;
- use automated means in a way that creates unreasonable load; or
- use the service or its output to violate another person’s rights.
04Customer data and participants
You retain ownership of information and files submitted to WizeNotch. You grant WizeNotch a limited right to host, copy, process, and transmit that data only as needed to provide, secure, maintain, and support the service.
You are responsible for having a valid legal basis and providing required notices when entering data about participants, staff, suppliers, or other people. Avoid uploading special-category or highly sensitive data unless it is necessary, lawful, and properly protected. This is particularly relevant to dietary, allergy, health, accessibility, or identity information in participant lists.
For project data processed on your instructions, your organisation generally acts as controller and WizeNotch as processor. A separate data processing agreement may apply where required.
05AI-assisted functionality
WizeNotch uses Google Gemini models to retrieve, structure, summarise, and answer questions about project information. Relevant prompts, document excerpts, and project context may be sent to this provider to produce requested results.
AI output may be incomplete or incorrect. Sources and highlighted excerpts help verification but do not guarantee accuracy. You remain responsible for reviewing output before relying on it, especially for safety, staffing, timing, contractual, financial, medical, or legal decisions. WizeNotch does not make legally significant automated decisions about individuals.
06Availability and changes
WizeNotch aims to keep the service available and secure but does not guarantee uninterrupted or error-free operation. Maintenance, security incidents, third-party failures, and force majeure may affect availability.
Features may be improved, replaced, or discontinued. Material changes that substantially reduce paid core functionality will be communicated within a reasonable period where practicable.
07Fees and payment
Fees, billing periods, taxes, and payment terms are stated in the applicable proposal, order, or separate agreement. Beta or trial access may be limited or changed and does not create a right to continued free use.
Overdue undisputed amounts may lead to suspension after reasonable notice. Statutory collection costs and interest may apply.
08Intellectual property
WizeNotch and its licensors retain all rights in the service, software, design, documentation, and underlying technology. These terms grant only a limited, non-exclusive, non-transferable right to use the service during the agreement.
Feedback may be used to improve WizeNotch without restriction, provided it does not identify you or disclose confidential customer data.
09Confidentiality and security
Each party must protect non-public information received from the other and use it only for the agreement. This duty does not apply to information already lawfully known, public through no breach, independently developed, or required to be disclosed by law.
WizeNotch applies reasonable technical and organisational safeguards. No internet service can provide absolute security. You must configure access carefully and keep your own source documents or exports where business continuity requires them.
10Term, termination, and deletion
The agreement continues for the agreed period or until ended under the applicable agreement. Either party may end it for a material breach that is not remedied within a reasonable period after notice. Immediate suspension or termination may occur for serious security, unlawful-use, or non-payment issues.
Project administrators can set a removal date. When that date is reached, project data is permanently deleted through the scheduled deletion process and cannot be recovered through the service. The organisation is responsible for exporting anything it must retain before termination or a removal date.
After termination, data is deleted or anonymised in line with the privacy policy, legal obligations, operational backup cycles, and any processing agreement.
11Liability
Each party is liable for direct loss caused by an attributable failure. To the extent permitted by law, WizeNotch is not liable for indirect loss, lost profit, lost savings, reputational damage, or loss caused by unreviewed AI output, incorrect customer data, unauthorised account use, or third-party services outside its reasonable control.
Unless a separate agreement states otherwise, WizeNotch’s total liability in any twelve-month period is limited to the fees paid for the affected service during that period. This limitation does not apply where liability cannot lawfully be limited, including intent or deliberate recklessness by WizeNotch’s management.
12Changes to these terms
WizeNotch may update these terms for legal, security, technical, or service changes. Material changes will be announced in advance where reasonably possible. If a material change adversely affects a paid service, you may end the affected service before the change takes effect unless the change is required by law or urgent security reasons.
13Law, disputes, and contact
Dutch law governs these terms. Disputes are submitted to the competent court in the Netherlands, unless mandatory law requires another court. Parties will first try to resolve a complaint in good faith.
Questions, complaints, or legal notices can be sent to info@wizenotch.com or submitted by telephone at +31 35 625 10 70.